FAQ

After you place your first transaction, we will verify your identity and other information as well as information from your designated beneficiary (this verification may take up to 5 business days). You must correctly enter your payment method information and indicate the amount to be sent. After these verifications, the transaction is processed and confirmed for delivery in accordance with your instructions.

New users can easily register for a free account at BGG - APP. Read our User Agreement and proceed with your registration. If you are already a registered user, please login to your account with your unique username (email address) and password. You will calculate the amount that your beneficiary will receive, indicating the amount to be sent and payment method. Press the "Send money now", select the recipient or add a new recipient. Select a payment method from the list, or add a new payment method (bank account/debit or credit card). Review your transaction and process. Finally, you will see a confirmation page with your receipt number. You will also receive an email and SMS with this information.

Money remittance and recharge of pre-paid phones are available for delivery throughout many destination countries. Currently we offer services to Argentina, Bolivia, Brazil, Colombia, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Japan, Mexico, Nicaragua, Panama, Paraguay, Peru, Philippines, Portugal, Spain, United Kingdom, Uruguay, Switzerland, Africa and USA.

With BGG - APP, you can send money from our mobile App, any computer that has internet access, and a web browser that supports 128-bit encryption.

You can pay for your transaction using any active bank account or credit/debit card Visa®, MasterCard®, Discover®, and American Express®. In order to pay for transactions of more than $7,995 you are required to send a wire transfer. Please call our Customer Service for more details at +11 97323 9914 or email: accounts@bankgoldgroup.com.

You can send up to US$2,995 (transaction amount + fee). For amounts aggregated to more than US$ 2,995 within 30 days, you must call our Customer Service, then once you are Approved your transaction limit will be increased.

The cost for your transaction will vary depending on the destination country and the payment method you select. You can use our calculator to see your cost.

The exchange rate varies and the best current rate is published on our website.

The currency used is BGGC and the delivery of funds is made in the local currency at each destination country.

Bank deposit - the bank account of the beneficiary is credited with the funds or the funds will be ready for pick up depending on the services available at each destination country and also according to instructions received by the sender at the time the transaction is being made.
Cash pickup - the beneficiary will go to the designated payee location and will collect the amount received by the sender. Please refer to each destination country's page for more details.

Bank deposit - the bank account of the beneficiary is credited with the funds or the funds will be ready for pick up depending on the services available at each destination country and also according to instructions received by the sender at the time the transaction is being made.
Cash pickup - the beneficiary will go to the designated payee location and will collect the amount received by the sender. Please refer to each destination country's page for more details.

In order to receive the cash pick up funds, the beneficiary may need to present a valid Identification Card issued by the local government at each destination country. The local bank may also request more information or other type of identification.

BGG - APP automatically sends an email and SMS providing the status of your transaction until the money is paid to your beneficiary. You can also access our website and click on "My Account" and see the status of transactions.

You select the bill payment option both at the website and mobile App, all the information for the service will be displayed, you have the option to enter bar code manually or have it scanned by the App. All other related information may vary according to bill payment rules at each destination country. You may be required to send a picture of the bill you want to pay.

Send us an email at info@bankgoldgroup.com or call us at +11 55 97323 9914.

Make sure all the provided information is correct. If the problem persists, send us an email at info@bankgoldgroup.com or call us at +11 55 97323 9914.

Verified by Visa and MasterCard Secure Code is a service that offers debit card holders, an extra layer of protection against online fraud.

If you do not remember your password, click "Forgot Password?" and enter your e-mail. After verification, your password will be sent to the registered email.

Login to your account, click on "My account", then "Edit my account".

BGG - APP is available 24 hours a day, seven days a week.

BGG - APP prohibits the use of their services to transfer money to finance, directly or indirectly, illegal activities, including, but not limited to money laundering, support for terrorist activities, fraudulent sales, solicitations, or theft. In accordance with the law, we are required to collect additional information on certain transactions that meet the criteria of the relevant regulations. For new customers, it might require a clear and legible copy of a valid photo ID to be sent to us via email, fax or mail before your transaction can be processed for payment.

For any modification or correction you should contact our Customer Service.

Each financial institution at destination country provide different options for the beneficiary to receive the funds. Please refer to our website for more information.

Each financial institution at destination country provide different options for the beneficiary to receive the funds. Please refer to our website for more information.

Yes, BGG - APP can deposit funds directly into your beneficiary account depending on the services available and offered by the financial institution at destination country.